March 23, 2020
Dear Customers and Vendors
With the recent information gained through various State and County agencies regarding the current state of the coronavirus (COVID-19) in our Nation, and as per the Executive order of the NY State Governor, and for the well-being of our employees, SCHENCK USA CORP., with its headquarters in Deer Park, NY, and its locations in Southfield, MI and Hudson, MA, is operating with most on-site employees working from their home offices.
Our onsite operations are maintained at a level necessary to provide and keep our essential business services and functions operational. For direct contact with our Service Department contact firstname.lastname@example.org and for Spare Parts contact email@example.com.
Our Key members will be available over telecom/ e-mail and Video Conference to all customers, colleagues and vendor partners for any type of discussion.
Given that our teams are working from home / alternate locations, you might experience a delay in responses we urge you to use our Website contact forms at www.schenck-usa.com for communications, and our e-commerce portal for any urgent requirements of Spare Parts.
Our ability to process physical invoices or issue checks may be delayed; we encourage you to send invoices to firstname.lastname@example.org and set up your account for ACH electronic payment.
In this time of true crisis and confusion, SCHENCK USA would like to wish all its partners, and our Nation, a speedy recovery from this Pandemic.
Please see our website at www.schenck-usa.com for periodic updates as they become available.
Thanking you in advance for your understanding,
SCHENCK USA CORP.
Deer Park, NY