March 23, 2020

Dear Customers and Vendors

With the recent information gained through various State and County agencies regarding the current state of the coronavirus (COVID-19) in our Nation, and as per the Executive order of the NY State Governor, and for the well-being of our employees, SCHENCK USA CORP., with its headquarters in Deer Park, NY, and its locations in Southfield, MI and Hudson, MA, is operating with most on-site employees working from their home offices.

Our onsite operations are maintained at a level necessary to provide and keep our essential business services and functions operational. For direct contact with our Service Department contact service@schenckusa.com and for Spare Parts contact parts@schenck-usa.com.

Our Key members will be available over telecom/ e-mail and Video Conference to all customers, colleagues and vendor partners for any type of discussion.

Given that our teams are working from home / alternate locations, you might experience a delay in responses we urge you to use our Website contact forms at www.schenck-usa.com for communications, and our e-commerce portal for any urgent requirements of Spare Parts.

Our ability to process physical invoices or issue checks may be delayed; we encourage you to send invoices to ap@schenck-usa.com and set up your account for ACH electronic payment.

In this time of true crisis and confusion, SCHENCK USA would like to wish all its partners, and our Nation, a speedy recovery from this Pandemic.

Please see our website at www.schenck-usa.com for periodic updates as they become available.

Thanking you in advance for your understanding,

SCHENCK USA CORP.

Deer Park, NY


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