Schenck Trebel Parts and Service Hotline

Call 1-800-TREBEL-7

Hotline to parts and service

When it comes to service, overhaul and calibration of your balancing machine, only Schenck certified and authorized service personnel can ensure the reliable operation of your equipment, the warranty of replacement parts, and the validity of your balancing procedures.

The following is an overview of the customer services that are available to you as a valued Schenck customer. If you have any questions, or need additional information, please feel free to contact us by e-mail at sales@schenck-usa.com or by phone 1-800-873-2357.

Installation and Commissioning
Expert installation and commissioning by specialized personnel minimizes your costs and optimizes the performance of your equipment.

Repairs
Our specialists ensure prompt fault diagnosis of equipment, proven and efficient repair service, and they will advise you how to avoid recurrent problems.

Maintenance and Inspection
Maintenance contracts to provide a long-term guarantee that your balancing machine will remain economical and efficient.

Spare Parts
Overnight shipments decrease the downtime of your balancing machine. Long-term availability of spare parts increases the useful life of your balancing machine.

Schenck Trebel Regional Service Centers
Regional service centers throughout North and South America that provide fast and
convenient service and reduce the cost associated with an on-site visit.
Regional Service Centers are located in:

Deer Park, NY
Chicago, IL

Greenville, SC

Santa Ana, CA
Southfield, MI
Houston, TX
Mexico City, Mexico

Warranty Extensions and Full Service Contracts
Four levels of balancing machine protection are available, including maintenance contracts for 24-hour service availability.

Service Hot Line
CALL 1-800-TREBEL-7 (1-800-873-2357) for instant access to parts, field service, in-house balancing service, or our technical support/help desk.

Help Desk
Our help desk provides our customers with immediate answers to application-related questions. It is designed to address the technical issues about the products we have to offer. The help desk can also be accessed by e-mail at
helpdesk@schenck-usa.com.

Upgrades & Retrofits
A routine service call is the best time to upgrade mechanical/electrical components, install software upgrades and upgrade instrumentation. Our service technicians can help bring your existing machine up to the latest standard quickly and efficiently.

Certifications
International efforts in global standardization and quality assurance have led to the request for frequent inspection of measuring equipment by competent test organizations that are independent from manufacturing. STC recognizes this need and can offer the following:

 

Verify your low speed balancing machine(s) in compliance with the performance requirements described in International Standard (ISO) 2953 and SAE ARP 4048, 4050 and 5323.


Verify your high speed balancing and over-speed test installation according to Schenck
test standards.


Calibration certificates with documentation traceable to NIST


ISO and SAE test rotor rentals and sales with documentation traceable to NIST


Calibration of vibration analyzers and transducers with documentation traceable to NIST that satisfy the requirements of MIL-STD-45662A.


Calibration Service

Schenck Trebel provides periodic calibration services based on your application requirements and usage. As an owner of Schenck equipment, you are also entitled to automatic scheduling of calibration services to avoid missed calibration deadlines and avoid unplanned downtime on your equipment. STC will track your equipment schedule for you., contact you when your machine is nearing its calibration due date, and make arrangements to re-certify your machine. Contact our service department for more details.